Cantourage is looking for a Customer Care Officer (M/W/D) working full time and starting at the earliest possible date.

Cantourage offers cannabis-based medicinal products. As a think tank we develop new ideas and concepts for providing medical cannabis to patients both in Germany and Europe. From start on, the team of Cantourage has shaped and made a decisive contribution to the European market for medical cannabis. Cantourage is an innovative company ensuring that patients are able to access the newest medicinal products based on cannabis.

We at Cantourage share the belief that cannabis is a valuable medicine which until now has not gained enough attention as a therapy option. To establish cannabis products in the daily medical life, we at Cantourage pursue three clear objectives: enhancing the security of supplies, increasing the variety of offered products and driving innovations. “Development by innovation” is not an empty promise but our daily work motivator.

YOUR TASKS:
  • Answering inbound calls from pharmacies (availability and price inquiries, orders, other questions).
  • Processing and answering e-mail inquiries
  • Processing of orders received by fax, e-mail or via the web store
  • Preparation of delivery bills and forwarding of orders to pharmaceutical wholesalers
  • Preparation of invoices and dispatch to pharmacies and pharmaceutical wholesalers
  • Creation of customers in the ERP system
  • Qualification of customers (customer information sheet, pharmacy operating permit, BtM permit)
  • Outbound telephony and support of existing customers via telephone and e-mail
  • Acquisition of new pharmacies
YOUR PROFILE:
  • Enjoy handling inquiries and calls from pharmacies
  • Initial experience in handling orders
  • First experience in supporting customers via telephone
  • Good knowledge of MS Office and handling of IT systems
  • Desirable: experience in the pharmacy and pharmaceutical market
  • Openness and motivation for the topic “medical cannabis”

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