We are looking for

Call Center Manager (m/f/d)

For our office in the midst of Berlin, Cantourage is looking for a Call Center Manager (m/f/d) working full-time starting at the earliest possible date.

Cantourage offers cannabis-based medicinal products. As a think tank we develop new ideas and concepts for providing medical cannabis to patients both in Germany and Europe. From start on, the team of Cantourage has shaped and made a decisive contribution to the European market for medical cannabis. Cantourage is an innovative company ensuring that patients are able to access the newest medicinal products based on cannabis.

 

We at Cantourage share the belief that cannabis is a valuable medicine which until now has not gained enough attention as a therapy option. To establish cannabis products in the daily medical life, we at Cantourage pursue three clear objectives: enhancing the security of supplies, increasing the variety of offered products and driving innovations. “Development by innovation” is not an empty promise but our daily work motivator.

Your tasks:
  • Managing, implementing and optimizing Cantourage’s customer acquisition by telephone
  • Organizing and planning of daily activities
  • Responsibility for achieving defined targets
  • Detailed analysis of operational processes, market, competition and customer needs
  • Coordinating and motivating employees to achieve defined efficiency goals
  • Organizing further training and supporting development of employees
  • Ensuring compliance with prescribed procedures, guidelines and laws
  • Administrating and coordinating our customer data maintenance
  • Acting in line with budget and preparing reports for management
 
Your profile:
  • Commercial education or studies within a related field
  • Several years of professional experience in customer service or similar advisory activities
  • Knowledge of detailed analysis methods and associated key figures
  • Economical-analytical way of thinking
  • Communication skills, assertiveness and a hands-on mentality
  • A high degree of initiative, willingness to take responsibility and creative will
  • Solution-oriented organizational and leadership skills
  • Enjoyment in dealing with and working with people with a personable demeanor
  • Good knowledge of MS Office and confident use of telephone and communication software
  • Fluent knowledge of German and at least a good knowledge of English
 
What we offer:
  • A responsible job, creative freedom and career opportunities – the management team supports you with feedback meetings at eye level
  • Thorough initial training
  • Flexible working hours and individual agreements regarding remote work
  • An adequate salary and a short probationary period

Sound like an awesome opportunity, right?

Apply now!

To apply for the position at Cantourage please submit the form below. Alternatively you can send your complete application documents including your salary expectation and the earliest possible starting date to hr@cantourage.com. If you have any questions regarding this position, please call: +49 (0)30 4701 350 52 or e-mail us!
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